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Terms & Conditions T and C man

Public Training Terms and Conditions


All fees are due and payable upon booking onto the course and are exclusive of applicable taxes. Unless otherwise indicated, fees do not include participant travel costs and living expenses. Payment is accepted via credit or debit cards (except American Express), personal or company cheque, and Company Purchase Orders.

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Cancellations by Participant

Adept recognises that business demands on participants change and therefore plans to attend one of our courses may change. All cancellations are subject to a £100.00 non-refundable cancellation fee. You must notify Adept, of your intent to cancel at least 21 days prior to the start date to receive a refund (less the £100.00 cancellation fee). If you are unable to cancel prior to the three-week notification date, you may substitute another individual for your place in a course by notifying Adept prior to the start date.

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For inquiries, please contact:

Local Offices

5 Carden Place
Aberdeen AB10 1UT
Tel: 01224 251010 

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Cancellations by Adept Knowledge Management Ltd

Adept reserves the right to cancel courses if necessary. The decision to cancel a course is made at least two weeks prior to the start date. If a course is cancelled by Adept, you will receive a full refund, or be enrolled in another course (the cost of the original course will be applied to the cost of the replacement course). Adept is not responsible for any penalties incurred for cancellation or change of travel or hotel reservations.

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Adept will promptly remit all refunds due to cancellations (less any appropriate non-refundable cancellation fee) within 30 days of the course cancellation.

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Conditions of use

By using the Adept Knowledge Management website you are agreeing to these terms and conditions and you accept to be bound by them. If you do not accept this agreement, the privacy policy or other policies, do not use this site. Adept Knowledge Management intend to provide continuous access to the e-learning courses and reference material. However, access to them may be suspended, restricted or terminated at any time. Adept reserves the right to modify, suspend or remove without notice any aspect of the website from time to time. You acknowledge that Adept is not liable to you or any third party as a result of this.

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Copyright in the website and all its contents, including e-learning courses, its design, text and graphics and their selection and arrangement, is owned by Adept Knowledge Management Ltd. You are allowed to download and print content from the website for your personal, non-commercial use only. You agree not to reproduce, retransmit, broadcast in any media, post on any network computer, duplicate, copy, commercial exploit or transfer this website or its contents without prior written permission. All trademarks, service marks and trade names in this website are proprietary marks of Adept Knowledge Management Ltd. The use of these marks without prior authorisation in writing by is prohibited. Violation will lead to prosecution.

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Adept do not assume responsibility or liability for any damage or loss caused by or in connection of the content, services or products of any other sites linked to as they are not controlled or maintain by us. Linked sites on this website are provided to you as a convenience. Neither inclusion of link sites nor third party name references from Adept represent or imply an endorsement or association from us.

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Refunds and Cancellations Policy

Cancellations are only possible if the materials cannot be accessed due technical problems. Cancellations will only be considered in response to your email, which must be received by us within 24 hours of purchase.

E-commerce Policy

E-commerce transactions between Adept and the customer are governed by the acceptance of these terms and conditions, which prevail over any other agreement unless specially agreed in writing by
A contract between Adept and you will exist only after an email confirming the payment acceptance of your order and your right to utilise the material has been sent to you.

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Members Policy

When registering in you will be granted a unique and personal Username and Password, which will allow you to access the courses and reference material. You accept that your personal Username and Password are for your use only and under no circumstances may you transfer them to any third party. Failure to do so will result in immediate termination of your account without refund of payment.

Username and Password serve to identify who you are. They hold your details, payments and details of your personal training. You accept that: